Role Objective
Drive learner success, progression, and program outcomes through effective management of academic operations across the student lifecycle.
Roles and responsibilities
- Ensure the successful execution of academic processes across the learner lifecycle by maintaining operational accuracy, process compliance, and timely completion of academic requirements.
- Manage the administration of academic milestones, including assessments, evaluations, thesis activities, VIVAs, and other program requirements to support learner progression and program continuity.
- Monitor learner progress against academic timelines, identify delays or exceptions, and take timely action to minimise disruptions to learner progression.
- Maintain ownership of academic records, learner data, operational trackers, and program documentation, ensuring completeness, accuracy, and data integrity at all times.
- Ensure all learner-facing academic resources, assessments, schedules, communications, and program information are accurate, current, and available within the Learning Management System (LMS).
- Take responsibility for course launch readiness by ensuring academic content, assessments, faculty information, learner communications, and supporting resources meet established quality and operational standards prior to launch.
- Monitor learner engagement, academic activity, feedback, and operational metrics, highlighting risks, trends, and improvement opportunities to relevant stakeholders.
- Generate accurate reports, dashboards, and operational insights to support academic planning, decision-making, and performance monitoring.
- Drive timely closure of academic operational requirements through effective coordination with faculty, student engagement teams, technology teams, content teams, partner universities, and other stakeholders.
- Ensure learner queries, academic requests, and operational dependencies are resolved within defined timelines and service expectations.
- Identify process gaps, operational inefficiencies, and recurring challenges, and actively contribute to the implementation of process improvements, automation initiatives, and system enhancements.
- Manage student certificate claim processes, ensuring timely verification, documentation accuracy, compliance validation, and issuance.
- Ensure adherence to institutional policies, academic regulations, partner university requirements, and established quality standards across all academic operations.
- Safeguard the confidentiality, accuracy, and integrity of learner and institutional data while ensuring compliance with applicable data privacy and information security requirements.